Privacy Policy v12 Casino – Personal Data Protection for Malaysian Members

1Introduction

This Privacy Policy ("Policy") describes how V12 Casino Ltd ("v12 casino", "we" or "company") collects, uses, discloses, stores and protects your personal data when you use our platform, website and services operating under the domain v12casino.com.

As an online casino platform operating in Malaysia, v12 casino takes data protection responsibilities extremely seriously. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and apply international best practices in data management and security.

By registering an account or using any of our services v12 casino, you confirm that you have read, understood and agreed to this Privacy Policy. If you do not agree with how we handle your personal data, please do not use our platform.

2Personal Data We Collect

v12 casino collects your personal data through several means — directly from you during registration and use of the platform, automatically via tracking technologies, and in certain cases, from legitimate third-party sources.

Data you provide directly:

• Registration information: full name, date of birth, email address, phone number and password.
• Identity verification (KYC) information: MyKad or passport number, a selfie for verification purposes and bank statements.
• Payment information: DuitNow account details, phone number for Touch 'n Go eWallet or GrabPay, or relevant FPX information. We do not store credit or debit card details directly — all processing is handled through certified payment providers.
• Communications with us: live chat session records, emails sent to our support team, and any feedback or complaints you have submitted.

Automatically collected data:

• Technical data: IP address, web browser type and version, operating system, screen resolution and device type.
• Usage data: pages visited, time spent, actions taken, and navigation patterns within the platform.
• Game data: a full betting history including games played, wager amounts, outcomes, and session times — this data is required for licensing compliance and responsible gambling purposes.
• Cookie and similar tracking technology data — further details in Section 7.

3How We Use Your Personal Data

v12 casino uses the personal data collected for the following purposes, all of which have a valid legal basis:

• Account operations: Creating and managing your member account, processing deposits and withdrawals via local payment methods such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX, and handling all aspects of the platform's services.
• Identity verification: Conducting KYC checks as required by our operating license to verify member age, identity and eligibility — keeping our platform safe and free from fraud.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, multiple account use, and any activity that violates our Terms & Conditions.
• Service communications: Send important account-related notifications — such as deposit confirmations, withdrawal approvals, password changes and security alerts.
• Responsible gambling: Monitor gameplay patterns to identify signs of problem gambling and enable our team to provide appropriate support when needed.
• Platform optimization: Analysing aggregated (not individual) usage data to improve the user experience, resolve technical issues and introduce more useful new features.
• Legal compliance: Meet the legal and regulatory obligations applicable to our operations, including the retention of financial records for the periods prescribed under Malaysian law.
• Marketing communications (with consent): Sending information about promotions, bonuses and new offers to members who have consented to receive such communications. You may withdraw this consent at any time.

4Data Sharing and Disclosure

v12 casino does not sell, rent or trade your personal data. We only share data in the following limited circumstances, and always with appropriate safeguards in place:

Trusted service providers: We work with select third-party providers to operate our platform — including payment processors that handle DuitNow, Touch 'n Go, GrabPay and FPX transactions, cloud service providers for data storage, and gaming software providers that power the games on our platform. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes agreed upon.

Legal requirement: We will disclose your personal data if required by law or a valid Malaysian court order, or if we believe such disclosure is necessary to prevent crime or protect the public interest.

Business transfer: If v12 casino involved in any merger, acquisition or asset sale, your personal data may be transferred to the new entity. In such circumstances, you will be notified in advance and a Privacy Policy offering equal or greater protection will be maintained.

5Personal Data Security

v12 casino implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration or accidental deletion:

• Encryption in transit: All data transmitted between your device and our servers is protected by TLS 1.3 with 256-bit SSL encryption — the same standard used by leading financial institutions in Malaysia.
• Encryption of data at rest: Sensitive data stored in our databases is encrypted using industry-grade encryption algorithms. Your password is never stored in readable form — it is hashed using a secure cryptographic hash function.
• Access controls: Access to members' personal data within our internal systems is restricted to staff with a legitimate business need only, with varying permission levels assigned by role.
• Continuous monitoring: Our systems are monitored around the clock to detect any suspicious activity or unauthorized access attempts.
• Regular security testing: We conduct regular penetration testing and independent security audits to identify and address any vulnerabilities in our systems.

While we take all reasonable steps to protect your data, no system can be guaranteed to be 100% secure. You are also responsible for keeping your account password safe v12 casino you and not disclose it to anyone.

6Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our internal policies v12 casino, you have the following rights regarding your personal data:

• Right to access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 14 business days.
• Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request a correction. For basic account information, you can update it directly via your account settings. For KYC information, please contact our support team.
• Right to erasure: Under certain circumstances, you have the right to request the deletion of your personal data. Please note that we may be required to retain certain data for periods prescribed by law even after account closure — such as financial records that must be kept for 7 years.
• Right to object to processing: You have the right to object to the processing of your personal data for direct marketing purposes at any time. An unsubscribe option is available in all marketing emails we send.
• Data portability right: You have the right to request a copy of your personal data in a structured, digitally usable format.

To exercise any of the rights above, please contact our support team v12 casino via email at support@v12casino.com with the subject line "PRIVACY RIGHTS REQUEST", and state the right you wish to exercise along with the details required to verify your identity.

7Cookie Policy

v12 casino uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential cookies: Required for core platform functions such as login authentication, session security and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting aggregated information about how you use our platform without identifying you individually. This helps us understand which pages are visited most frequently and where users encounter difficulties.
• Functionality cookies: Saves your preferences such as font size, language selection and table display settings, so you don't have to reconfigure them each time you log in.
• Security cookies: Used to detect and prevent fraudulent activity, ensure only one active session at a time, and verify sensitive actions performed on your account.

You can manage and delete cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the platform v12 casino. For information on how to manage cookies across different browsers, refer to your browser's help section.

8Child Data Protection

Platform v12 casino is intended exclusively for individuals aged 18 years of age and above. We do not knowingly collect or process personal data of individuals under the age of 18. Our registration process includes age verification and KYC checks to enforce this age requirement.

If you believe we have inadvertently collected personal data belonging to a child, please contact us immediately at support@v12casino.com. We will take prompt steps to verify this and, if confirmed, delete the data within 48 hours.

We also encourage parents and guardians who share devices with children to enable parental controls at the device and browser level, and to ensure that v12 casino they are always password-protected and never shared.

9Links to Third-Party Websites

Platform v12 casino may contain links to third-party websites or services in the context of gaming or support services. This Privacy Policy applies solely to the v12 casino platform and does not cover the privacy practices of those third-party websites or services.

We recommend reading the Privacy Policy of each third-party website you visit separately. v12 casino is not responsible for the privacy practices or content of third-party websites, even if they are accessible via links on our platform.

10Cross-Border Data Transfers

To ensure service continuity and data security, some of your personal data may be stored or processed outside Malaysia by the cloud service or data processing providers we use. All cross-border data transfers are carried out with appropriate safeguards, including:

• Internationally recognised standard data transfer agreements with all relevant service providers.
• Ensuring that the recipient country or entity maintains a level of data protection equivalent to or higher than Malaysia's.
• Encryption of data in transit and at rest across all storage locations.

You have the right to know where your data is stored and processed by submitting a request to the support team v12 casino.

11Changes to This Privacy Policy

v12 casino reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements or other operational reasons. Any changes will be posted on this page with the latest update date.

For material changes — that is, changes that significantly affect how we use your personal data or your rights — we will send a notification to your registered email address at least 14 days before the changes take effect. This gives you sufficient time to read, understand, and decide whether you wish to continue using our platform.

Continued use of the platform v12 casino after the effective date of any Privacy Policy changes will be considered your acceptance of the updated Policy.

12Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how v12 casino handling your personal data, please contact us through the following channels:

• Privacy Email: support@v12casino.com — please include the subject line "PRIVACY INQUIRY" so we can address it promptly. Responses within 24 business hours.
• Live Chat: Available directly from the website v12 casino — available 24 hours a day, 7 days a week for urgent inquiries.
• Official Complaints: For formal privacy complaints, send an email with the subject line "FORMAL PRIVACY COMPLAINT" — response within 5 business days.

We value the trust you place in v12 casino by providing your personal data to us. Our commitment to protecting your privacy is ongoing, and we continually strive to improve our data protection practices.